Experience our flexible, cloud-based call center and phone system. Enjoy the convenience of having all customer interactions connected through one single tool, without the hassle of physical hardware. Streamline your contact channels and simplify your communication with ImBox.
Design your ideal call center setup in minutes. Utilize skill-based routing to match calls with the most qualified agents, ensuring top-notch assistance. Accurately prioritize queues to handle critical calls first during busy periods. Customize your call distribution algorithm to balance workload effectively. And, set up overflow scenarios to guarantee that every customer receives timely support.
Enhance service by offering callbacks so customers don’t have to wait in queues. Ensure a personalized touch by tailoring interactions to individual customer preferences.
Easily manage your settings, make changes, and access statistics without needing external support. Plus, there’s no need for additional hardware—everything is streamlined for efficiency and cost-effectiveness.
Our scaleable phone system integrates seamlessly into our user-friendly client interface, combining all your customer services into one tool. It offers a comprehensive view of all customer interactions and lets you handle calls directly from your computer or forward them to your smartphone when you’re on the move.
Use callbacks so customers don’t have to wait in the queue and keep them informed.
Easily manage incoming and outgoing calls with a single click, choose calls from specific queues, or forward them if you need assistance. You can also tag calls with unique labels and take notes during conversations, allowing colleagues to quickly pick up on previous cases and helping your business analyze customer needs more effectively.
With our cloud-based call center, you gain access to valuable statistics that enhance customer service and assist in efficient staffing planning.
Enhance your customer service using detailed data and insights. Our statistics tool provides valuable information on call patterns, such as peak times, missed calls, and common customer inquiries. By tagging calls with various labels, you can categorize conversations and proactively improve the customer experience. Discover much more with our comprehensive analytics features!
“Our Customer Service has grown together with Imbox since we started the cooperation in 2016 by implementing their chat function. After adding both Case Management and Help Centre over the years, we became complete when ImBox presented their telephony solution.
Finally, we had an all-in-one concept where we gathered all communication channels and customer cases in one single client.”
Niclas Öhrling from Dormy
A call center helps you cultivate strong relationships with both existing and potential customers by providing access through multiple communication channels.
Streamline your operations with a phone system that connects all customer service channels into a single, user-friendly tool, enhancing both time efficiency and ease of use.
A simple “do-it-yourself” tool where you manage all settings and statistics yourself, without having to ask anyone else for help.
Experience a user-friendly interface that provides a complete overview of all customer interactions, making it easier to enhance the customer experience.
With IP telephony, there’s no need for additional hardware. It’s cordless and borderless, so you’re all set with just your existing setup!
Enhance your customer interactions with telephony that provides unique statistics. Tailor your service to meet customer needs precisely when they arise, ensuring a seamless, omnichannel experience.
Frequently asked questions
IP telephony, or cloud-based switchboard telephony, allows you to manage all your communications through the cloud. Whether you’re using your computer or mobile phone, you can handle calls within the same interface as your other customer interactions. Answer calls directly from your computer or mobile device via the ImBox app.
If you value managing all customer conversations from a single tool and want to avoid juggling multiple systems, ImBox Telephony is for you. Say goodbye to costly hardware investments and enjoy the convenience of integrated communication. Plus, gain valuable insights with call and customer dialogue statistics.
Absolutely! ImBox provides comprehensive call statistics at no additional cost. Just like with all our other products, you can access valuable insights into your phone calls for free.
Call statistics provide invaluable insights to enhance your customer service and exceed expectations:
By understanding your call patterns, you can streamline operations and provide exceptional service.
Getting started with ImBox Telephony is as straightforward as our other services! Within two weeks of deciding to try ImBox Telephony, your service will be up and running.
Simply decide whether to port existing numbers or purchase new ones from us. Then, provide us with the necessary details to complete the setup.
Here’s what you need to do:
Provide these details, and we’ll handle the rest to ensure a smooth setup.
Listening in on calls is a valuable tool for improving customer service and staff performance. Here’s why it’s beneficial:
As a listener, you can join the call without the customer knowing, allowing you to coach and support your team discreetly and effectively.
Discover how our phone system can enhance your reach to your target audience.
In a personalized demo, we’ll learn about your needs and show you how we can create a solution tailored just for you.
Submit your details below, and we’ll connect with you soon!