ImBox Online helps Payson save both time and money

If you compare with telephone or mail you could only help one customer at a time, but with the chat, we help up to five customers parallel – we are saving both time and money. 

Increase the conversion

Payson is one of Swedens leading company of secure payment solutions online, which is safe for both sellers and buyers. Emma Lindgren, CMO is talking about how the chat contributed internally and externally to Payson.

– From the start, we wanted to offer a better service that would result in both satisfied customers and a higher conversion. We experiencing that the chat has succeeded in both parts and we receive very positive feedback from both new and existing customers.

ImBox Online helps us assist our customers

– Within sale, we have basically had the chat manned every day and even in the evenings to be extra available.

We have had the goal of having a response time of 15 seconds, working with well-formulated “quick answers” on the most common questions and constantly referring the customer to the right place on the website to find the information they are looking for.

Customers interact more

– The value is, of course, to get more satisfied customers by working even closer to the customer. The opportunity to quick and easily be able to ask a question through the chat makes our customer interact more with us, which makes it easier and quicker to help them.

The barrier for sending an email and, above all, calling is so much higher than start a chat!

 

Internal benefits

The added value we gained internally is being able to help more customers/requests parallel and still managed to maintain a high service level. If you compare with telephone or mail you could only help one customer at a time, but with the chat, we help up to five customers parallel – we are saving both time and money.

– It was really easy to get started with ImBox which made the introduction short and efficient. When we have any questions we receive quick answers both from chat and mail. Quickly, simple and easy!

Payson

Industry: Payment Solutions Online
Target Group: B2B
Use: ImBox Online

Why digital presence with ImBox?

  • More customers
  • Satisfied existing customers
  • Efficient and easier customer relationships