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FAQ search box that gives the visitor the right answer immediately
ImBox Answers decreases your recurring issues since the visitor easily can search to find the answer by themselves.
SHOW ME HOW
WHY SHOULD YOU HAVE A DYNAMIC FAQ?
Do you feel like many of your visitors’ questions are recurring?
Would you also like to give the visitor the opportunity to get a quick answer?
If so, an FAQ is relevant to you.
Relieve customer services
Decrease the recurring concerns via telephone and email.
Optimize your sales
Increase the conversion on your website.
Provide valuable tools
Assist your visitors in the best possible way.
Improve your website
Receive invaluable information on how you can improve your website.
Answers and Help Center in one
Of course, you have not missed our FAQ service Answers. An FAQ widget that is visible to the visitor, no matter what page the visitor is on. Here, the visitor will write the question and the answer will be visible directly in the widget for the present page.
- Answers will easily connect the content of the Help Center.
- The same content will be used and presented, regardless of the service channel.
- Everything is sourced and stored in the same place, no need for double work of maintaining various places.
Everything is gathered in your ImBox
Do you feel like it is important for it to be easy to handle your FAQ? That is why we have collected all of our operations in our ImBox. You have everything regarding your FAQ in one single login.
- Easily create the content for your FAQ
- See and follow the feedback that you get from your visitors
- The statistics allow you to know how you can improve and adjust the content.
The right answer at the right time
The visitor can search and find the answer to their question, no matter which page they are on. Answers are updated and adjusted accordingly.
The content is produced internally, which means that you can be 100% sure that the information is correct. Avoid long threads from visitors.
Analytics is the engine
In the analytics mode, everything that happens with Answers is visible for you. What visitors are searching for, how often they search and much more.
The widget is designed to look good on your website. You can, of course, choose your icons for your categories.
Shows up where you need it
You choose where you need the widget to be visible. It is also possible to combine with a chat.
The dynamic between ImBox and us are easy and simple and that's something we strive for to have in all of our supplier relationships.
ImBox Answers is an easy and professional way for us to offer our visitors quick answers.
"Since we started with Answers, we have seen a higher customer satisfaction in our customer surveys."