Case management in a new way with ImBox Tickets
ImBox Tickets is made to be easy to use for many people – at the same time. Never miss a case or risk for the response time to be too long. The statistics show the strain and lets you plan and allocate your recourses right.
SHOW ME HOW
See in real time which cases your colleagues are working with
ImBox Tickets gives you flow in your work since everyone can see what cases are being handled. Avoid double work!
Stop worrying about missing any cases
No unnecessary talk at the department to keep track of what's happening in your cases. All activities are displayed and logged in real time at ImBox Tickets.
Spend the time on the client instead of your system
The case management is supposed to make the customer service easier – do not let your system take valuable time from the client.
Easy to use for multiple people at the same time
- Multiple people can easily follow the same cases, no miscommunication
- Follow a case, see the status of the case and if a colleague has responded
- Create groups where you can split cases depending on the channel
You have everything in one place
In our case management system, you can collect incoming cases from different channels. Email, messages, and forms can easily be connected. You get a clear overview of where your cases are coming from.
Simplicity – scaled down without anything missing
You can easily handle categorization, reminders, tags, internal notes, and quick answers. The possibility of inviting colleagues is another function that makes the everyday work with customer service more accessible.
You get an overview and can plan
- Keep track of the number of cases and which ones that are to be prioritized
- The statistics view gives you information on what can get more effective
- You can, of course, follow handling times and much more