New mail
Status Subject
Missing shoes Sep 01, 12:00
Order number 3765973 Sep 01, 12:00
Question concerning my purchase/order Sep 01, 12:00
Re: Order number 5422554 Sep 01, 12:00
Return item/items Sep 01, 12:00
Ordering a shirt/sweater Sep 01, 12:00
Re: Order number 23221443 Sep 01, 12:00
CASE 860407
From:, Sent: Sep 01, 12:00
I ordered a pair of shoes on your website but I haven't received them yet.
Have they been shipped yet?
Thank you for contacting us!
I will try to sort this out for you. What is your order number?

Best regards,
Sebastian Fransén
Below you can create a quick response.
Sebastian is working on the case

Case management in a new way with ImBox Tickets

ImBox Tickets is made to be easy to use for many people – at the same time. Never miss a case or risk for the response time to be too long. The statistics show the strain and lets you plan and allocate your recourses right.



See in real time which cases your colleagues are working with

ImBox Tickets gives you flow in your work since everyone can see what cases are being handled. Avoid double work!

Stop worrying about missing any cases

No unnecessary talk at the department to keep track of what's happening in your cases. All activities are displayed and logged in real time at ImBox Tickets.

Spend the time on the client instead of your system

The case management is supposed to make the customer service easier – do not let your system take valuable time from the client.

Easy to use for multiple people at the same time

  • Multiple people can easily follow the same cases, no miscommunication
  • Follow a case, see the status of the case and if a colleague has responded
  • Create groups where you can split cases depending on the channel

You have everything in one place

In our case management system, you can collect incoming cases from different channels. Email, messages, and forms can easily be connected. You get a clear overview of where your cases are coming from.

Simplicity – scaled down without anything missing

You can easily handle categorization, reminders, tags, internal notes, and quick answers. The possibility of inviting colleagues is another function that makes the everyday work with customer service more accessible.

You get an overview and can plan

  • Keep track of the number of cases and which ones that are to be prioritized
  • The statistics view gives you information on what can get more effective
  • You can, of course, follow handling times and much more