Communicate, offer self-help and get leads with our products

With our products, you can be proactive and offer the visitor more ways to get help.

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Happy visitors with proactive chat

Accomplish maximal effect, both for customer service and sales with a customized chat!

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Decrease errands with FAQ

Would you also like to give your visitors quick answers to their questions? Use Answers!

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Effective case management

With ImBox Tickets, no cases fall through the cracks and everything happens in real time!

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The convenient body of knowledge

Let your visitors find the answers by themselves and decrease the number of recurring cases!

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A holistic approach makes the difference

We see the communication, accessibility, presence, and service as one unit. It needs to follow the basis of the company, but also the visitors’ and customers’ needs, demands and wishes.

Some customers want to get help right away, without having to wait in a queue.
Others want to look for help by themselves while a third wants to be contacted. We are all different.

That is why we have come up with our four products:
Online, Answers, Tickets and Help Center these will all make a difference for your company and your visitors.

ImBox Online

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Personal dialogue with chat

With ImBox Online you get an effective channel with personal communication and are able to quickly answer questions in real time. The visitor is in focus and is able to ask their questions at their own pace.

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ImBox Answers

FAQ
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What is the membership age limit? What is included in a membership? Can I upgrade my membership? Can I set up direct debit payments?
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Can I upgrade my membership?

You can upgrade your membership at any time. The upgrade will be activated immediately.

Membership

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Answers gives the visitors the right answer right away

ImBox Answers lets the visitor look for an answer whenever, wherever, which leads to an increased conversion and fewer recurring cases.

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ImBox Tickets

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To: support@company.com
Subject:
Send!
YOUR CASES
Status Subject
New
Waiting
Missing shoes Sep 01, 12:00
Waiting
Order number 3765973 Sep 01, 12:00
Solved
Question concerning my purchase/order Sep 01, 12:00
Waiting
Re: Order number 5422554 Sep 01, 12:00
Waiting
Return item/items Sep 01, 12:00
Solved
Ordering a shirt/sweater Sep 01, 12:00
Solved
Re: Order number 23221443 Sep 01, 12:00
CASE 860407
From: stina@gmail.se, Sent: Sep 01, 12:00
Hi,
I ordered a pair of shoes on your website but I haven't received them yet.
Have they been shipped yet?
Hi!
Thank you for contacting us!
I will try to sort this out for you. What is your order number?

Best regards,
Sebastian Fransén
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Sebastian is working on the case

Case management that brings the cooperation to a new level

ImBox Tickets is made to easily be used by multiple people at the same time. Never miss a case or risk for the answer time to be too long. The statistics on the strain lets you plan and divide the resources in the right way.

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ImBox Help Center

Free time from your customer service

With ImBox Help Center, all information is presented on one page which allows you to view more categories. That lets your visitors find their answers easily without having to look around at different pages. It can also be used internally as a body of knowledge for co-workers.

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You get an overall solution, no matter what your field is

If you work with marketing, sales, customer services or run an online store, it does not matter. Our products make a difference.