ImBox Tickets

Efficient Email Management Made Simple.

Gather all incoming emails and inboxes in one place with our ticketing system. Increase efficiency and improve collaboration with automatic prioritization and sorting of all your tasks.

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There’s many reasons why you should get a case management system.

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Collaborate with different ticket types in one inbox

In the ticket management system, you can see in real time which cases are currently being processed. Work with smooth collaboration without duplication.

Get unique statistics for your cases

Get valuable insights into the nature of your tickets in educational charts. Learn how to plan & streamline your customer service.

See case history & internal notes

Enable each other to take over ongoing tickets when needed! Write internal notes and use the ticket history to read up on tickets faster.

Automatic prioritization of your tickets

Get automatic ticket prioritization that help show you how and when to handle it. Set reminders on tickets & ensure to follow-up.

Connect Tickets to your CRM system

Connect your CRM to ImBox ticket management system and get all your information in one place. One login for all customer dialogs.

AI, auto responses & text templates

Use the AI assistant for quick response suggestions, translations and summaries. Or use your own ready-made auto-responses and advanced ticket templates with information, images & links adapted to different case types.

What can a smart ticketing system do for you?

Book a demo and find out how we can help you take your customer service to the next level!

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How a ticket management system works  

A ticket management system turns all your incoming support requests from different channels into unique tickets. Do your customers contact you by phone, email, chat or social media? Then you’re able to collect all tickets in one single system that everyone internally has access to. Incoming tickets are automatically filtered out into the right inbox or filter, and can then easily be handled by the responsible agents.

With your own personal views, you have full control over which emails and tickets should be prioritized. since you only see what’s important and needs to be handled, it simplifies and streamlines your ticket management.

Ärendehanteringssystem

William Eriksson, Branäsgruppen:

“The ticket management system has raised our service levels in all aspects. We provide quick responses to incoming tickets and historic conversations are easy to access.”

Why Partner with Us for NPS and Customer Surveys

⭐️⭐️⭐️⭐️⭐️

Your customers’ experiences often differ from your own perspective. Whether they are satisfied or have concerns, understanding their viewpoint is crucial for optimizing your customer service and improving future interactions.
With ImBox Customer Surveys, you can effortlessly measure your Net Promoter Score (NPS) and collect valuable insights on how your service is truly perceived. Ready to elevate your customer experience?
Discover more below 👇

 

I want to know more about Customer Surveys

Optimize Your Efficiency with Comprehensive Ticket Management Statistics

The statistics tool allows you to analyze the efficiency of your ticket management and quickly see how you can improve your daily work. See the number of customer tickets you receive per week, response time per ticket and how many emails it takes to resolve a case. Based on your labels and filters, you can break down cases by topics.

Your ticket flows are displayed in different diagrams where you can break out cases by topics with or without ready-made filters. For example most return questions come in Monday at 6 pm.

  • Which topics are your tickets about
  • Which time of day and day of the week most tickets are received
  • How many emails are required to resolve a case

Read more about which KPIs you can find in ImBox Analytics

ärendehantering med statistik

How much does a case management system cost?

Since every customer has unique needs, we offer tailored pricing to fit your specific requirements. Schedule a personalized demo to discover how we can best support you and receive a customized quote.

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How to Get Started with Ticket Management

Initial Meeting: Begin with a start-up meeting where you’ll discuss your needs and preferences with a dedicated customer success manager.
System Design: Sit back and relax as we design and build your ticket management system tailored to your specifications.
Training: Once your system is ready, you and your team will receive comprehensive training from your customer success manager. Feel free to ask any questions during this session, which will be recorded for future reference.
Ongoing Support: After training, we remain available to support you as needed.

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How quickly can you get started with Tickets?

Your ticket management system can be up and running just two weeks after the start-up meeting, provided we have all the necessary information on rules and graphic design.

Get a demo on ticket management

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On which platforms can you use Tickets?

ImBox Ticket Management is compatible with any platform! Whether you use WordPress, Magento, Episerver, Jetshop, or another platform, implementation is quick and seamless.

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One password for all channels?

Want to remember just one password and log into a single system each morning? ImBox is perfect for you. It consolidates chat, AI chatbot, ticket management, FAQ, forms, social media, and telephony into one unified tool.

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Is the Case Management System GDPR Compliant?

Absolutely! Our case management system is fully GDPR compliant. All our services adhere to GDPR regulations. For more information on how we ensure GDPR compliance, feel free to contact us!

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2 Onboarding
3 Get started
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5 One Tool
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