ImBox Ticket Management
A case management system that is as simple as effective? That’s right! Increase productivity with automatic prioritization and sorting of all your tickets. Want to further streamline your workday? Then the AI assistant is ready to draft answers, translate and summarize cases in no time. Yep – the future of customer service is here!
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Book a digital meeting with us!
In the ticket management system, you can see in real time which cases are currently being processed. Work with smooth collaboration without duplication.
Get valuable insights into the nature of your tickets in educational charts. Learn how to plan & streamline your customer service.
Enable each other to take over ongoing tickets when needed! Write internal notes and use the ticket history to read up on tickets faster.
Get automatic ticket prioritization that help show you how and when to handle it. Set reminders on tickets & ensure to follow-up.
Connect your CRM to ImBox ticket management system and get all your information in one place. One login for all customer dialogs.
Use the AI assistant for quick response suggestions, translations and summaries. Or use your own ready-made auto-responses and advanced ticket templates with information, images & links adapted to different case types.
Book a demo and find out how we can help you take your customer service to the next level!
A ticket management system turns all your incoming support requests from different channels into unique tickets. Does your customers contact you by phone, email, chat or social media? Then you’re able to collect all customer tickets in one single system that everyone internally has access to. Incoming tickets are automatically filtered out into the right inbox or filter, and can then easily be handled by the responsible agents.
With your own personal views, you have full control over which emails and tickets should be prioritized. since you only see what’s important and needs to be handled, it simplifies and streamlines your ticket management.
Which is the best ticket management system?
William Eriksson, Branäsgruppen:
“The ticket management system has raised our service levels in all aspects. We provide quick responses to incoming tickets and historic conversations are easy to access.”
Read the case about Branäs
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A customer’s experience of a situation is not always the same as yours. Maybe the customer feels that something is nagging after a ticket has been closed? Or is the customer’s experience that you have delivered far beyond their expectations? No matter what you want to do more of what is good and be able to deal with what has worked less well, to optimize your customer service and care in the future.
With the help of ImBox Customer Surveys you can measure your CSI – “Customer Satisfaction Index”. With this tool get statistics on how your service is actually perceived. Curious? 👇
I want to know more about customer surveys
The statistics tool allows you to analyze the efficiency of your ticket management and quickly see how you can improve your daily work. See the number of customer tickets you receive per week, response time per ticket and how many emails it takes to resolve a case. Based on your labels and filters, you can break down cases by topics.
Your ticket flows are displayed in different diagrams where you can break out cases by topics with or without ready-made filters. For example most return questions come in Monday at 6 pm.
Read more about which KPIs you can find in ImBox Analytics!
In a start-up meeting, you will go through your needs and wishes together with an assigned customer success manager. After the meeting you can sit back while we build and design your ticket management system according to your wishes. When it is ready for delivery you and your colleagues will receive a thorough training in the tool from your customer success manager, where you also have the opportunity to ask all your questions. Of course, the training is recorded and from that day on we will stay available for you!
Get a demo on ticket management
Om du bara vill komma ihåg ett lösenord och endast vill logga in i ett system varje morgon, så är ImBox något för dig. Du samlar chatten, FAQ:n, ärendehanteringssystemet, formulären och telefonin i ett och samma verktyg.
If you only want to remember one password and log in to a single system every morning, then ImBox is the right fit for you. It combines chat, ticket management, FAQ, forms, social media and telephony in one tool.
Get a demo on ticket management
Of course our case management system is GDPR-proof! No matter which services you use from us, they are all GDPR compliant. If you want more information on how we can help you comply with the GDPR laws, you are welcome to contact us!
Read more about GDPR!