In the ticket management system, you can see in real time which cases are currently being processed. Work with smooth collaboration without duplication.
Book a demo and find out how we can help you take your customer service to the next level!
A ticket management system turns all your incoming support requests from different channels into unique tickets. Do your customers contact you by phone, email, chat or social media? Then you’re able to collect all tickets in one single system that everyone internally has access to. Incoming tickets are automatically filtered out into the right inbox or filter, and can then easily be handled by the responsible agents.
With your own personal views, you have full control over which emails and tickets should be prioritized. since you only see what’s important and needs to be handled, it simplifies and streamlines your ticket management.
William Eriksson, Branäsgruppen:
“The ticket management system has raised our service levels in all aspects. We provide quick responses to incoming tickets and historic conversations are easy to access.”
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Your customers’ experiences often differ from your own perspective. Whether they are satisfied or have concerns, understanding their viewpoint is crucial for optimizing your customer service and improving future interactions.
With ImBox Customer Surveys, you can effortlessly measure your Net Promoter Score (NPS) and collect valuable insights on how your service is truly perceived. Ready to elevate your customer experience? Discover more below 👇
The statistics tool allows you to analyze the efficiency of your ticket management and quickly see how you can improve your daily work. See the number of customer tickets you receive per week, response time per ticket and how many emails it takes to resolve a case. Based on your labels and filters, you can break down cases by topics.
Your ticket flows are displayed in different diagrams where you can break out cases by topics with or without ready-made filters. For example most return questions come in Monday at 6 pm.
– Initial Meeting: Begin with a start-up meeting where you’ll discuss your needs and preferences with a dedicated customer success manager.
– System Design: Sit back and relax as we design and build your ticket management system tailored to your specifications.
– Training: Once your system is ready, you and your team will receive comprehensive training from your customer success manager. Feel free to ask any questions during this session, which will be recorded for future reference.
– Ongoing Support: After training, we remain available to support you as needed.
Absolutely! Our case management system is fully GDPR compliant. All our services adhere to GDPR regulations. For more information on how we ensure GDPR compliance, feel free to contact us!