Manage all your incoming cases from every communication channel. With ImBox Case Management, you can collect emails, chats, phone calls, forms, and social media messages in one single tool. Boost efficiency with automatic prioritization and sorting of all your cases.
Easily prioritize by having all your cases sorted and filtered from all channels in real-time, all in one place.
Gain valuable insights into the nature of your cases and where you spend the most time. Learn to better streamline and plan your customer service.
Optimize collaboration and eliminate duplicate work! With internal notes and clear case history, you can quickly understand and resolve any case.
Never miss a follow-up with automatic sorting, prioritization, and reminders for all your incoming cases.
Streamline your process with quick response suggestions from AI or follow up with customers using ready-made auto-responses and templates, tailored to your unique case types.
Get all your views, structures, and workflows tailored to your working methods. Our system experts help you find new, smarter ways to achieve higher efficiency.
Efficient email management system that creates structure and gives you full control over all incoming cases.
Make your interactions personal and precise by chatting with your visitors wherever they are.
Simple, cloud-based phone service that requires no hardware. Manage all your customer interactions in the same tool.
A dynamic form adapts to what the visitor needs help with, ensuring you are always available.
Receive your direct messages from Instagram, Facebook Messenger, or WhatsApp directly in ImBox and respond just as smoothly as you would in the chat.
Revolutionize your customer service with our AI assistant and AI chatbot, tailored for exceptional customer support in our services.
“ImBox’s ticketing system has elevated our service level in every aspect. We can provide quick responses, and previous conversations are clearly visible and easy to overview.”
– William Eriksson, Branäsgruppen
The measurement tool ImBox Analytics is designed to analyze every conversation, person, and case handled by your customer service. Streamline your customer service and increase your conversions by staffing the customer service when your customer needs you. All data can be found in ImBox Analytics.
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Your customers’ experiences often differ from your own perspective. Whether they are satisfied or have concerns, understanding their viewpoint is crucial for optimizing your customer service and improving future interactions.
With ImBox Customer Surveys, you can effortlessly measure your Net Promoter Score (NPS) and collect valuable insights on how your service is truly perceived. Ready to elevate your customer experience? Discover more below 👇