A web form is smart, efficient, and secure. It is available around the clock to receive your visitors and process their inquiries. With the right information directed to the right person, you’ll never miss an opportunity.
Customize forms to capture various types of information, from quote requests and leads to event registrations and feedback. Tailoring content can boost your sales, streamline registrations, and gather valuable insights.
Forms are like a round-the-clock receptionist, capturing visitor information and inquiries even when you’re not available. This ensures you never miss an opportunity, regardless of the time of day.
Offering a user-friendly form makes it easy for visitors to reach out, increasing engagement and facilitating smoother transactions.
“66% of 1,851 incoming cases in August were resolved with the first email response. One-touch cases are our goal, and we achieve this by gathering the right information from the customer right away to close the case efficiently.”
– Ulrika Andersson, Customer Service Manager at Glitter
A regular form shows all fields at once, requiring the visitor to fill in every detail. In contrast, a dynamic form adjusts its appearance based on the type of request the visitor selects. It’s a smart form that asks relevant questions depending on the issue.
Dynamic forms enhance the user experience by showing visitors only the fields pertinent to their specific needs, eliminating unnecessary questions and streamlining the process. This leads to greater efficiency, as the form automatically routes requests to the correct recipients or departments based on the issue type. Additionally, dynamic forms allow visitors to submit requests at any time, ensuring you receive accurate and relevant information directly from the customer.
By using dynamic forms, you create a smoother, more user-friendly experience for your customers while significantly boosting your department’s efficiency.
ImBox’s smart forms are versatile and can be used in both your dynamic widget and embedded on your site. Each format offers distinct advantages, and you don’t have to choose between them!
You can utilize both formats in your setup, whether they are entirely different or mirror each other. This flexibility ensures that you can present a single form in multiple ways to accommodate all visitors and their needs.
ImBox Analytics provides you with a detailed overview of your form performance and tracks your results effectively.
With this tool, you can monitor response times, activity levels, the source of inquiries, and the pages that drive leads. This comprehensive insight helps you understand and enhance your service.
Do you want to be available for all your visitors, 24/7, every day? With ImBox chat/AI chatbot, FAQ, and forms in the same widget, you make it easy for your customers to get in touch or find answers.
– Chat to Provide Immediate Help
– Search for Answers in the Smart FAQ when the chat is closed
– For Feedback or Follow-Up, your form is available
Reduce customer service emails on frequently asked questions, decrease incoming customer inquiries, and direct the right case to the right person—without compromising on service!