ImBox FAQ

FAQ – Helps Your Visitors Find the Right Answers.

With a dynamic FAQ, you are available to your visitors around the clock. Provide your visitors with the best possible service with a super-smart widget for questions and answers.

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Why Should You Have an FAQ?

Fewer Recurrent Inquiries

Make it easier for your visitors to find answers themselves and reduce recurring inquiries by 19%*.

Discover New Needs & Preferences

With an FAQ, you get statistics on what answers your visitors are searching for and what they want to read more about on your website.

Visitors Always Get the Right Answer

You have full control over the content in your FAQ and can ensure that the information is accurate and up-to-date.

“In May, we had 3,000 customers visit our FAQ to find answers to their questions. We also saw a 19% reduction in phone calls compared to the same period last year – thanks!”

Annette Stensvik, E-commerce Manager at Nilson Group

How Does ImBox FAQ Work?

ImBox FAQ is an interactive widget featuring a collection of questions and answers. It remains accessible to your visitors throughout their browsing experience, usually appearing in the bottom right corner of the screen.
You have the flexibility to choose specific subpages where the FAQ should be visible. It will automatically appear on product pages or other areas where frequent questions arise.
Visitors can easily browse through the FAQ articles or use the search field to find answers quickly.
The FAQ content is organized by popularity, ensuring that the most frequently viewed articles are prominently displayed at the top.

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ImBox Analytics in FAQ

What questions are most common among your visitors? Which of your answers are the most helpful?

The answers can be found in ImBox Analytics. Here you get:

Complete Overview of Your Results in Real Time.
Opportunity to Work Proactively: Optimize your content for increased chances of conversion.
Understand Your Visitors: Provide them with a frictionless customer experience.