ImBox Chat

Offer Fast & Personalized Service

Break down communication barriers and add a personal touch to your digital interactions with ImBox Chat. Engage visitors directly on your site to boost transactions and enhance brand loyalty. Plus, with our advanced AI chatbot, offering 24/7 support is effortless.

 

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Chattfunktion för kundservice

Why Should You Have a Customer Chat?

Help Multiple Customers at Once

Unlike traditional service channels such as phone and email, chat enables you to help multiple customers at once. With AI support, you can manage even more interactions efficiently!

Boost Your Conversion Rates

Integrating chat on your website allows you to offer real-time support to visitors. This improves customer satisfaction, reduces returns, and drives both sales and upselling opportunities.

Reduce Barriers to Contact

The dynamic chat widget follows visitors throughout your site, making it simple to capture a wide range of questions and leads.

 

“We see a significantly higher conversion rate for the segments using ImBox on our website. This is proof that ImBox helps us be available for advice and also supports our business. We can clearly see a positive impact on our sales thanks to this platform.”

 

– David Lindh, Digital Strategist at Berghs School of Communication

With ImBox Chat , you can:

  • Monitor Visitors Across Your Entire Website using the dynamic widget
  • Enhance Customer Experience by providing assistance exactly where it’s needed.
  • Customize Chat Display with unique greetings tailored for specific pages
  • Assist Visitors in Real-Time since the chat is active only when your team is online
  • Optimize Customer Service with a library of custom quick replies
  • Ensure Continuous Support: When you’re unavailable to chat, our AI Chatbot can step in to provide seamless assistance in your place.
  • Get a Personalized Chat Setup with guidance from ImBox customer service experts

Contact sales

Always Included

ImBox Analytics provides you with statistics on

  • Response Times: Both team-wide and individual levels
  • Visitor Activity Patterns: The days of the week and times of day when most visitors chat
  • Case Types: The types of cases handled in the chat and which require the most time
  • Average Order Value: How it is affected by your chat activity
  • Visitor Needs: What your visitors actually need help with and how you can work proactively
  • Customer Satisfaction: How satisfied your customers are in the chat using the built-in feedback function

 

Learn More About ImBox Analytics