Our Products

What if you could exceed your customers’ expectations, all day every day?

With our expertise in digital services and with you as the arbiter of how our services can meet your needs, together we create world-class customer service.

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Customer service tools that enable customer communication across all channels


AI

Revolutionize your customer service with ImBox’s generative AI, tailored for exceptional customer support in Case Management and Chat. Discover how AI can streamline your work and take your customer service to new, unprecedented heights!

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Case Management

An efficient ticket management system that gives you structure and total control over all your incoming cases and emails. With the AI assistant, you get response suggestions and summaries in an instant – for a smooth service and more satisfied customers.

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Chat

Chat with your visitors and meet them where they actually are located. With the AI assistant, you get suggested answers in an instant so you can help more people in less time. Make your digital presence your strongest competitive advantage!

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Call

Easy-to-use, cloud-based telephony that requires no hardware. Manage all your customer dialogues in the same tool, get insightful statistics and provide service to a larger group of customers!

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FAQ

With a smart FAQ you can help your visitors find answers to their questions themselves. Reduce those easy, recurring cases and help your visitors get the right answer straight away – no matter the time of day.

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Forms

A dynamic form adapts to the needs of the visitor and it’s available all around the clock. With the automatic ticket sorting the right information is sent directly to the right person.

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Help Center

The Help Center brings all information together in one place. A user-friendly page where they find answers to their questions. Quality assured answers that are SEO indexed.

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“We benefit from having a complete solution for our customer communication. We can invest the time we free up and spend it on tasks that we believe create added value – both for ourselves, but especially for our customers.”

Klas Uppvall, Customer center director at Gavlegårdarna

Always included

Statistical tools that measure the impact on your customer service?

The statistical tool ImBox Analytics is specifically designed to analyze every conversation, person and case that your customer service handles. Through Analytics, you can ensure that your customer service is properly staffed when your customers need your service the most. You also get the chance to be proactive with information that your customers need. And how do you know when, and about what? The information can be found in ImBox Analytics, of course.

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Want to know what we can do for you?

Book a personal demo and explore which solutions that fit your needs!

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Manage all your customer cases in one tool

All ImBox services are WCAG and GDPR compliant.

Easy to onboard & easy to use