Our services
With our expertise in digital services and with you as the arbiter of how our services can meet your needs, together we create world-class customer service.
Show me how!
Revolutionize your customer service with ImBox’s generative AI, tailored for exceptional customer support in Case Management and Chat. Discover how AI can streamline your work and take your customer service to new, unprecedented heights!
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An efficient ticket management system that gives you structure and total control over all your incoming cases and emails. With the AI assistant, you get response suggestions and summaries in an instant – for a smooth service and more satisfied customers.
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Chat with your visitors and meet them where they actually are located. With the AI assistant, you get suggested answers in an instant so you can help more people in less time. Make your digital presence your strongest competitive advantage!
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Easy-to-use, cloud-based telephony that requires no hardware. Manage all your customer dialogues in the same tool, get insightful statistics and provide service to a larger group of customers!
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With a smart FAQ you can help your visitors find answers to their questions themselves. Reduce those easy, recurring cases and help your visitors get the right answer straight away – no matter the time of day.
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A dynamic form adapts to the needs of the visitor and it’s available all around the clock. With the automatic ticket sorting the right information is sent directly to the right person.
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The Help Center brings all information together in one place. A user-friendly page where they find answers to their questions. Quality assured answers that are SEO indexed.
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BankID in Telephony and Chat opens up new possibilities for both you and your visitors. Cases that you previously could not handle due to security reasons are now easy to solve. See all our magical add-ons below!
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Add-ons to our services
Get your direct messages on Instagram directly into the ImBox Client. You’ll respond as quickly and smoothly as in the regular chat – yes, it’s true!
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Add-ons to our services
Get all your Facebook messages directly into the ImBox Client. Keep all your customer dialogs in one place and never miss a conversation!
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Add-ons to our services
Sensitive information in conversations is no longer a hassle! If you use ImBox Chat, you can add BankID to identify your visitors and offer higher security in your conversations.
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Add-ons to our services
Talk smoothly and securely! If you use the ImBox Call, you can integrate BankID and offer a secure and easy identification of the person you are talking to.
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Add-ons to our services
With a video call, you can give your visitors a true personal touch. Reinforce your presence with your customers and offer them an extraordinary service with ImBox Video Chat.
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Add-ons to our services
Now you can easily visualize and display your real-time statistics for ImBox services on a TV, or other screen, exactly where you want it to show-off the most.
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Add-ons to our services
Psst! Did you know that we offer an integration with Hubspot and Salesforce to synchronize accounts and contacts?
“We benefit from having a complete solution for our customer communication. We can invest the time we free up and spend it on tasks that we believe create added value – both for ourselves, but especially for our customers.”
Always included
The statistical tool ImBox Analytics is specifically designed to analyze every conversation, person and case that your customer service handles. Through Analytics, you can ensure that your customer service is properly staffed when your customers need your service the most. You also get the chance to be proactive with information that your customers need. And how do you know when, and about what? The information can be found in ImBox Analytics, of course.
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Book a personal demo and explore which solutions that fit your needs!
